Fonic Lidl mobile Mobilfunk-Anbieter Test

For years I used the service and things were mediocre. I went to Switzerland once and it drained all of the money in my account without me even opening my phone which was a bummer but I never said anything. Then it happened again except I had at least 6 months of credit in my account and they took all of it and I didn't even spend the night outside of the EU. The customer service is why I decided to finally make the switch to a competing service, which is cheaper anyways. When I messaged them they didn't even acknowledge my concern, instead they sent me a bigger bill, then charged my bank multiple times resulting in my bank charging me plus them. Then they offered me a measly sum of money which covered the overcharging (but not the credit that was taken from me) and since then eveyrthing just continues to get worse. I was under the impression I had plenty of credit in my account (although their website hardly works so it's hard to understand what's even going on especially when you cant see a history of the charges) and all of a sudden, I'm on my way out of town and my phone suddenly couldn't connect and now my number is out of service. The website stopped functioning and only told me to call them which I couldn't do because apparently my number doesn't exist anymore. I've been missing calls for over a week and instead of helping me the don't address any of my concerns or their lack of infrastructure and instead send me a HUGE bill without explaining what it's for - then the take absolutely forever to answer emails (and I can't call them!!!). Honestly I couldn't imagine a bigger nightmare and I can't wait until my number is ported into a new service and i never have to deal with this joke a company ever again